Customer Returns

Hello! If you’re on this page it must mean you’re after information on our returns policy. Well you’re in the right place.

To return a LEGO watch or clock, please follow the steps below:

  1. As long as the product is unused or is defective you have a nice round 30 days to return it to us.
  2. You will need to send us an e-mail to support@clictime.com describing the reason for your return and the order number of your purchase.
  3. Once that has all been checked we will provide you with an address that you need to post the item back to.
  4. Your item will then be swiftly delivered to our warehouse where we will conduct appropriate checks, but don’t worry these checks are standard procedure and once they’re done we will provide you with a full refund.
  5. If you send us a faulty item and we confirm that fault during our checks, we will also cover the cost of postage; however this postage coverage does not cover returned unused and unwanted items.
  6. Once the checks are done and the refund is made, you will receive an e-mail notification of the completed refund transaction. The refunded amount will appear in your bank account within 3-5 days.

If you have any more questions or queries regarding your order please don’t hesitate to contact us via our customer service department support@clictime.com. We’d love to help!

Should you require a postal return, please complete the following form and post to;

Order Cancellation Form

The Old Police Station
20 Bell Villas
Ponteland
Newcastle Upon Tyne
NE20 9BE